Location & Returns

STORE HOURS: Monday, Tuesday, Wednesday, Friday 10-6, Thursday 10-7, & Saturday 10-5. Closed Sundays.

SHIPPING: All orders are shipped out within 1 to 2 business days (Monday through Friday) of payment being received. In store pickup is available & all other orders will ship for free within the United States! This is brand new & cannot be applied to previous orders.

RETURNS: We want our customers to be happy with their items so if an item doesn't work for you you will have 14 days from the day you ordered to return for store credit. We do not pay for return labels but you an easily do that at usps.com. This only excludes sale items & shoes. Sale & clearance items that are 40% off or more are FINAL SALE & shoes can only be exchanged if brought into the store. Only full price items and brand new items can be returned. If you have any questions please email us at TeaEllaservice@gmail.com. Upon receiving your items back we will send you a code with your store credit that can be used upon checking out. Please allow 7-10 after we have received your items back to process your return. Please send all returns to: 18900 W.158th St. Unit G Olathe, KS 66062

LOCATIONS: We now have consolidated into 1 larger location in the Kansas City area. Our newest location moved just a mile down the road to 11248 W. 135th St. Overland Park, KS 66221. Our phone number is: 913-232-7557 for our Overland Park location. To contact our warehouse in regards to online orders please call 913-424-2493 Monday thru Friday 9:30-2:30 central time. If it is outside of these hours you can contact the Olathe store during their store hours. 

Please e-mail us at TeaEllaService@gmail.com with any questions. Customer service is our top priority!