Location & Returns
STORE HOURS: Monday, Tuesday, Wednesday, Friday 10-6, Thursday 10-7, & Saturday 10-5. Closed Sundays.
SHIPPING: All orders are shipped out within 1 to 2 business days (Monday through Friday) of payment being received. In store pickup is available & all other orders will ship for free within the United States! This is brand new & cannot be applied to previous orders.
RETURNS: We want our customers to be happy with their items so if an item doesn't work for you you will have 14 days from the day you ordered to return for store credit. We do not pay for return labels but you an easily do that usps.com. This only excludes sale items & shoes. Sale items are FINAL SALE & shoes can only be exchanged if brought into the store. Only full price items and brand new items can be returned. If you have any questions please email us at TeaEllaservice@gmail.com. Upon receiving your items back we will send you a code with your store credit that can be used upon checking out. Please allow 7-10 after we have received your items back to process your return. Please send all returns to: 18900 W.158th St. Unit G Olathe, KS 66062
LOCATIONS: We now have 2 locations in the Kansas City area. Our first location is located at 14010 W. 135th St. Olathe, KS 66062. Our phone number is: 913-839-8287 for our Olathe location. Our newest location is 4837 W. 135th St. Leawood, KS 66224. 816-946-1490. To contact our warehouse in regards to online orders please call 913-424-2493 Monday thru Friday 8:30-4:30 central time.
Please e-mail us at TeaEllaService@gmail.com with any questions. Customer service is our top priority!